Business Related Process Engineering

Business organizations are involved in a continuous competition regarding products and services, which has led to an increased concern on the inner workings as well as finding ways for improving, which help increase profitability in business. Process management allows a better control of the activities and tasks performed. The main goal of the company is to provide clients with a better products , better service in a short response time, and good customer support.

Business process modeling role is to analyze each level of the organization and monitor every department and the processes performed, with the objective of identifying weaknesses and strengths and proposing, trying and implementing solutions in the organization. Such solutions must go hand in hand with the implementation of good practices for ensuring the best quality management. For this reason, all levels of the organization, from management to the areas closest to clients, must be involved in this process.

It is no surprise to see that most institutes rely on and need information technologies (ITS) to perform their functions, which main objectives are to provide services and products of the highest quality. However, small and medium size companies rarely make use of established standards or good practices in their processes, making this aspect vulnerable to errors since these processes lack organization and communication among the composing departments is not adequate.

The inadequacy in processes results in little or no advantage in comparison to similar companies in the market these companies are competing. In addition, such non-optimized processes derive in problems when providing it services because they cannot complete their projects due to misuse or lack of infrastructure, communication, security, communication with suppliers, customer complaints, and others that affect credibility and trust and may lead to loss of customers.

It is essential to have both an adequate management and structure of the it processes and services because that contributes to meet the needs of the organization, and the ones of users or companies that request a service or product. This allows improving the efficiency in the organization’s operations and the institute value.